Customer places an order on website, specifying the type and quantity of products to be purchased. There are two payment options - using offered payment tools at the checkout or by paying the corresponding invoice prepared by the seller and sent to the customers e-mail. The invoice is prepared electronically and is valid without a signature.

                Customer can receive his order for free at our store – Rīgas iela 16, Rēzekne, Latvia, or choose other delivery option to any location in Latvia and other European Union countries. We offer you to use one of the delivery options:

Delivery to the nearest post office using SIA "EKSPRESSPASTS"

• Order delivery time: up to 3 working days from the moment of order payment.
• The shipment will be delivered to the nearest post office of the customer's address. You can find your nearest post office here>>
  
• In order to receive a parcel at the post office, it is necessary to present an identity document.
• Please note, that after payment is made, there can not be any changes in order.
  
• Price for delivery in the territory of Latvia: €2.99

Delivery by courier using SIA "EKSPRESSPASTS"

• Order delivery time: up to 5 working days from the moment of order payment.
• In order to receive the package, you must present your identity document to the courier.
• Please note, that after payment is made, there can not be any changes in order.
• Price for delivery in the territory of Latvia: €4.99
• Price for delivery in the territory of Lithuania and Estonia: €7.99
• Price for delivery in the territory of the European Union: €14.99

Delivery by courier using SIA "VENIPAK LATVIJA"

• Order delivery time: up to 3 working days from the moment of order payment.
• In order to receive the package, you must present your identity document to the courier.
• Please note, that after payment is made, there can not be any changes in order.
• Price for delivery in the territory of Latvia: €7.99

Delivery to SIA "Omniva" parcels (except hockey sticks):

• Order delivery time: from 2 to 7 working days from the moment of payment of the order.
• Please, when placing an order, indicate the location of the desired parcel in the additional information. If it is not indicated, then the package will be delivered to the parcel nearest to the customer's address.  Parcel addresses can be found here>>
• Message will be sent to the phone number specified in the order with information that the package has been delivered.
  
• The package can be removed from the package at any time convenient for you from the moment of delivery.
• ATTENTION: the package must be removed from the package within 7 calendar days from the moment of delivery.
• Please note, that after payment is made, there can not be any changes in order.
• Price for delivery in the territory of Latvia: €2.99

Delivery to "DPD Latvia" parcels (except hockey sticks):

• Order delivery time: from 2 to 7 working days from the moment of payment of the order.
• Please, when placing an order, indicate the location of the desired parcel in the additional information. If it is not indicated, then the package will be delivered to the parcel nearest to the customer's address.  Parcel addresses can be found here> >
• Message will be sent to the phone number specified in the order with information that the package has been delivered.
• The package can be removed from the package at any time convenient for you from the moment of delivery.
• ATTENTION: the package must be removed from the package within 7 calendar days from the moment of delivery.
• Please note, that after payment is made, there can not be any changes in order.
• Price for delivery in the territory of Latvia: €2.99

               A 30-day warranty is applied to all "Hockey stick service" restored sticks from the moment of receipt of the product to the place of repair. As all repaired hockey sticks are lightly used, we are not responsible for possible manufacturing or operational defects. Each stick is visually assessed before being shipped to the customer to minimize risks.

           Customer has the right to return the product within 14 calendar days from the moment of receiving goods by sending a return form to the Seller. The return form is sent by the Seller to the customer by e-mail after request.

               Customer is obliged to return the product to the seller within 7 days after sending the return form. All expenses are covered by customer.

               Products can not be returned if:

• the ordered goods cannot be returned due to their nature, or they are perishable or can be used up quickly;
• the ordered goods are made directly for the Buyer according to an individual order;
• returned goods have been used;
• the visual appearance of the product has not been preserved, all labels, price tags, stickers or barcodes have been removed;
• the original document confirming the purchase of the product - invoice, delivery note or check - is not attached.

            The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in the event that the product has been damaged during operation after its purchase.

                 By entering the necessary information, when placing the order, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of regulatory acts. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

                 Detailed information on the processing of personal data can be found in the section Pivacy policy.

               This privacy policy informs about the privacy practices and principles of personal data processing in relation to the "Hockey Stick Service" website and services. To contact us regarding data processing issues, please write an e-mail to [email protected].

               We collect personal data that you voluntarily provide to us via email, web-based questionnaires, and other direct communications with you.

               When placing an order, you have to provide your name, surname, contact information, delivery address, and other information that you want to provide.

• provide you with the services and information you have requested;
• process your orders and draw up the necessary documents;
• provide you with effective customer support;
• help prevent threats or fraudulent activities;
• send you information messages if you have unambiguously agreed to receive them;
• comply with regulatory requirements.

              We may provide your information to third parties to comply with regulatory requirements, cooperate with supervisory authorities, help prevent criminal activity, and protect our, your, and other persons’ legal rights.

              We keep your personal data as long as we need it in accordance with the purpose for which it was collected and as it is permitted or required by regulatory enactments.

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               This website may set the following cookies:

• Functional cookies. These cookies are necessary for you to be able to navigate the website and use its functions. Without these cookies, we cannot provide the services you have requested, such as the functionality of a basket of goods.
• Google Analytics cookies. These cookies are used to obtain statistics on visits to our website. We use this information to improve the operation of the site and promotional activities.
• Targeted advertising tool cookies. These cookies are used to increase the effectiveness of advertising and to show you the advertisements that could likely interest you the most.
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               To opt out of receiving cookies, you can use the private browsing mode provided by most browsers (private window, incognito window, or InPrivate window). Any cookies created while in private browsing mode - are deleted as soon as you close all browser windows.

           To opt out of collecting and using the information needed to serve targeted advertising, you can use the free Your Online Choices or YourAdChoices tool.

• The right of access to information. You have the right to receive information on why and how your personal data is processed. You have the right to receive, free of charge, a copy of the personal data we hold about you in a commonly used electronic format.
• Right to rectification. You have the right to request to correct or complete inaccurate or incomplete personal data without undue delay.
• The right to “be forgotten”. You have the right to withdraw your consent to the processing of personal data and obtain the erasure of your personal data without undue delay, as soon as the data is no longer necessary to provide the services you have requested and to comply with the requirements of regulatory enactments.
• Right to restriction of the processing. You have the right to obtain restriction of the processing of your personal data if you object to it and we have no legitimate grounds to continue the processing, if you dispute the accuracy of the data, if the processing is unlawful, or if you request to raise, implement, or defend legal claims.
• Right to object. You have the right to object to the processing of personal data at any time unless it is necessary for a task carried out in the public interest or there are compelling legitimate grounds for the processing.
• Other rights under the GDPR. For more information, visit the EU data protection website.